Frequently Asked Questions

Intaryaa is an online furniture and home decor destination offering furniture, kitchen & dining essentials, home decor, rugs & furnishings, and curated gifting collections designed to bring style and functionality into modern Indian homes.

You can shop directly on our website, intaryaa.com. We currently operate as an online-first store, and you can also reach us via WhatsApp/phone or email for any pre-purchase questions.

Currently, Intaryaa operates as an online store only. We don't have retail outlets at this time, but our support team is happy to help you with product details, sizing, and material queries before you buy.

You can reach us at:

Email: info@intaryaa.com (for support/returns queries: support@intaryaa.com)
Social: Instagram, Facebook, YouTube, and Pinterest (@Intaryaa)

We offer a wide range across:

• Furniture – sofas, sofa-cum-beds, beds, dining & study chairs, coffee/center/study tables, bar stools, benches, poufs & ottomans
• Kitchen & Dining – dinner sets, serveware, masala/roti/lunch boxes, jars & canisters, bar accessories, cutlery, drinkware
• Home Decor – pendant lighting, wall clocks, wall art, photo frames, vases & planters, candle holders, pooja essentials
• Furnishing – rugs & carpets, bed sheets, quilts & shams, floor cushions
• Gifting – Rakhi gifts, corporate gifts, hampers, occasion-based gift sets

Many of our decor and furnishing pieces are handcrafted by artisans. Because these are individually made, you may notice slight natural variations in texture, color, or size from piece to piece — this is a feature of handmade craftsmanship, not a defect, and adds uniqueness to each item.

Yes. Every product page includes dimensions, materials, and care details. If you need more information — such as fit for your space or fabric close-ups — email us at info@intaryaa.com and our team will assist you.

Yes, select furniture pieces can be customized in terms of fabric, size, or finish. Reach out to our support team with the product link and your requirements, and we'll confirm feasibility, pricing, and timelines.

We try our best to represent colors and finishes accurately, but slight variations may appear due to screen settings/lighting, and — for handmade items — due to natural material differences.

Browse our collections, select your product, choose any available size/variant, and add it to your cart. Proceed to checkout, enter your shipping details, and complete payment to confirm your order. You'll receive a confirmation email once the order is placed.

We accept major debit/credit cards, UPI, net banking, and other digital payment options through secure, PCI-DSS-compliant payment gateways (such as Razorpay/PhonePe). Cash on Delivery availability may vary by product and pin code — this will be shown at checkout if applicable.

Yes. We do not store your full card details or PINs — all transactions are processed through secure, encrypted, PCI-DSS-compliant payment gateways.

Orders can be cancelled or altered within 4 hours of placement. Once this window has passed, or once the order has been packed/shipped, it cannot be cancelled. If you refuse to accept a shipped order, it will be treated as a return, and standard return conditions (including shipping charges) will apply.

For COD orders that are not accepted on delivery, Intaryaa reserves the right to deny future COD orders on your account.

Yes, a GST-compliant invoice is shared with every order, either via email or included with your shipment.

Once your order is shipped, you'll receive a tracking link via email/SMS to monitor your delivery status in real time.

Yes, we ship pan-India through our logistics partners.

Delivery timelines vary by product category and location:

• Ready-to-ship kitchen, decor & furnishing items typically dispatch faster
• Furniture and made-to-order/customized pieces take longer due to the nature of crafting and larger-item logistics

Estimated timelines are shown on each product page at checkout.

Shipping charges (if any) are calculated at checkout based on your order value, product category, and delivery location. Ongoing offers or minimum order thresholds for free shipping will be highlighted on the site.

You can request an address change only before your order has been processed/shipped. Once dispatched, we're unable to redirect the shipment; please ensure your address is accurate at checkout.

At this time, Intaryaa primarily ships within India. For any international order queries, please contact our support team to check feasibility for your location.

Please share clear images/video of the damaged product (and packaging, if possible) at support@intaryaa.com as soon as you receive it. Our team will address transit damage claims promptly with a replacement, repair, or refund as applicable.

We accept replacements/exchanges if:

• The wrong product was dispatched
• There's a genuine quality or manufacturing defect
• The product was received in a damaged condition

All such requests must be raised within 48 hours of delivery.

As a policy, furniture items, wall clocks, rugs/carpets, and wall paintings are not eligible for return, exchange, or replacement, except in cases of genuine damage or defect reported within 48 hours.

No. Since many of our pieces are handcrafted individually by artisans, slight differences in texture, color, or size are natural and not treated as manufacturing defects.

• Original packaging must be intact
• Tags, barcodes, accessories, manuals, warranty cards, and the shipping label/invoice must all be present
• The product must be unused and in its original condition

To-and-from shipping charges for a return/exchange are applicable and will be communicated to you at the time of the request.

Refunds are processed within 72 hours of the returned product reaching our warehouse and clearing our quality check.

• Store Credit – the fastest option, with no expiry and no restrictions on use, usually processed immediately upon confirmation
• Prepaid orders – refunded directly to your original payment source
• COD orders – refunded via NEFT transfer to your bank account (you'll need to share your bank details for this)

No. Once an order is packed or shipped, it cannot be cancelled — if you refuse delivery, it will be treated as a return and standard return charges/conditions will apply.

Our Buyback Programme allows eligible customers to sell back select furniture pieces to Intaryaa. Terms, eligible categories, and buyback value depend on the product's condition, age, and category — details are available on our Buyback Programme page.

Smart Exchange lets you trade in an eligible old furniture piece toward the purchase of a new one from Intaryaa, subject to evaluation and exchange terms.

Contact our support team with product photos and details, and we'll guide you through the evaluation and next steps.

Yes, we have curated gifting collections including Rakhi gifts (for sisters, brothers, and bhaiya bhabhi), corporate gifts, gift hampers, and occasion-based gifting like Valentine's gifts — many available at accessible price points (under ₹499, ₹999, ₹1999).

Yes, we accommodate bulk orders. Please reach out via our Bulk Order option on the website or email info@intaryaa.com with your requirement (product, quantity, and timeline), and our team will share a custom quote.

For gifting and hamper orders, message our support team at the time of ordering (or right after) and we'll try to accommodate personalization requests where possible.

You can check out as a guest, but creating an account lets you track orders, save addresses, and check out faster next time.

Yes. We only collect data needed for a smooth shopping experience (contact details, order info, and device/usage data for site improvement) and never sell your data to third parties. All payments run through secure, PCI-DSS-compliant gateways. See our full Privacy Policy for details.

You can unsubscribe anytime using the link in any marketing email, or by contacting info@intaryaa.com.

As per the Information Technology Act, 2000, you may contact our designated Grievance Officer through the details listed on our Privacy Policy page.