Smart Exchange Policy

Effective Date: July 18, 2026

These Terms & Conditions ("Terms") govern participation in the Intaryaa Smart Exchange programme ("Programme"), offered by Interexterio E Commerce Private Limited, operating as Intaryaa ("Intaryaa," "we," "us," "our"). By submitting a Smart Exchange request, you ("you," "customer") agree to these Terms.

1. Programme Overview

Smart Exchange lets you trade in an eligible piece of used furniture for exchange credit toward a new Intaryaa purchase. Submitting the online form gets you an instant, non-binding estimate range. The actual exchange value is confirmed by our team in person at the time of pickup, following a physical inspection of the item.

2. Eligibility & Item Criteria

To qualify for the Programme, items must generally meet the following guidelines:

Covered Categories: Sofas, sofa-cum-beds, beds, dining tables, dining chair sets, and coffee/center tables fall under our standard exchange criteria. Other furniture types require manual review and are not guaranteed acceptance or standard rates.
Age Limits: Items up to 7 years old fall within our standard range. Items older than 7 years require manual review and are not guaranteed to qualify.
Item Condition: Items self-reported and confirmed as Excellent, Good, or Fair condition are eligible under standard estimates. Items in Poor condition require manual review and may be declined or offered a lower value.
Service Location: Pickups are restricted to serviceable pin codes. Submitting your pin code does not guarantee pickup availability; our team will confirm this during request follow-up.
Ownership Verification: You confirm that you are the rightful owner of the submitted item with full rights to sell, exchange, or dispose of it.

Intaryaa reserves the right to decline any item at its sole discretion, including items that are structurally unsound, damaged beyond repair, contaminated, infested, or otherwise unsuitable for resale, refurbishment, donation, or recycling.

3. Valuation & Final Assessment

3.1 Instant Online Estimates

The estimate range shown on the form is generated instantly based on your self-reported category, age, and condition. It is provisional, intended for guidance only, and does not constitute a binding offer, quote, or guaranteed value. Submitted photos or videos help pre-assess the item but do not replace a physical inspection. Our team will follow up by phone or email (typically within 24–48 hours) to confirm eligibility and scheduling.

3.2 In-Person Final Valuation

The final exchange value is determined by Intaryaa's team at pickup based on the item's physical condition and may differ from the initial online estimate. Common reasons for valuation adjustments include:

Condition not matching the self-reported description
Damage not visible in submitted photos
Missing components or structural hardware
Strong odors or severe staining

If the confirmed value is lower than estimated, or if the item is found ineligible during inspection, you are under no obligation to proceed and may cancel the exchange on the spot at no cost.

4. Redeeming Exchange Credit

Confirmed exchange credit is applied directly toward a new Intaryaa purchase and arranged alongside the pickup of your old item.

Cash Value: Credit holds no cash value, cannot be redeemed for cash, and is non-transferable once issued.
Validity Period: Exchange credit must be used within 15 days of confirmation, after which it will lapse unless agreed otherwise in writing.
Exclusions: Credit cannot be combined with [insert offer restrictions, if applicable] unless stated otherwise at the time of the offer.

5. Pickup, Handover, & Item Disposition

5.1 Collection & Handover

You agree to make the item reasonably accessible for pickup on the scheduled date. Once handed over and the final exchange value is accepted by you, ownership transfers to Intaryaa and the exchange is final.

Note: Intaryaa is not responsible for personal belongings left in or on the exchanged item. Please check and clear all items prior to pickup. Repeated no-shows or last-minute cancellations without reasonable notice may impact future Programme eligibility.

5.2 What Happens to Exchanged Items

At Intaryaa’s discretion, exchanged items may be:

Refurbished and resold under the Intaryaa Renewed collection
Donated to partner charitable organizations
Responsibly recycled or processed

The final disposition of any item is determined solely by Intaryaa and is not subject to customer approval after handover.

6. Customer Responsibilities

By submitting a Smart Exchange request, you represent and warrant that:

All submitted details, photos, and videos accurately reflect the item's true condition.
The item is free from any liens, loans, or third-party financial claims.
You will provide reasonable assistance and access for the pickup team.

Misleading or intentionally inaccurate submissions may result in immediate request cancellation.

7. General Terms & Legal

7.1 Limitation of Liability

Intaryaa exercises reasonable care during pickup and handling but is not liable for pre-existing damage, wear, or structural defects in exchanged items. To the maximum extent permitted by law, Intaryaa's total liability under the Programme is limited to the confirmed exchange credit value of the relevant item.

7.2 Programme Modifications

Intaryaa reserves the right to modify, suspend, or terminate the Smart Exchange programme or these Terms at any time. Changes apply to new requests submitted after the update; previously confirmed requests will be honored under original terms.

7.3 Governing Law

These Terms are governed by the laws of India. Any disputes arising in connection with the Programme are subject to the exclusive jurisdiction of the courts in Gurugram, Haryana.